Returns:

All returns must be postmarked wihtin twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

 

Return Process:

To return an item, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Imperium

Attn: Returns

35 Sullivans Reach

Walton on Thames, KT12 2QB

United Kingdom

 

Return shipping charges will be paid or reimbursed by us.

 

Refunds:

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. 

 

Exceptions:

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Questions:

If you have any questions concerning our return policy, please contact us at:

imperiumfitness.business@gmail.com

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

What are my shipping & delivery options?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping:

We offer free Standard shipping on Orders over £99.

Expedited Shipping Fees:

We also offer expedited shipping at the following rates:

UK Shipping (5-7 Business Days) £2.99

International Shipping (7-10 Business Days) £4.99

If you selected an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms. 

 

Do you deliver internationally?

We offer worldwide shipping. Free Standard shipping is valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please to our Terms. 

 

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by email at:

imperiumfitness.business@gmail.com